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On-Call Foster Care

On-Call Foster Care provides urgent, safe homes at short notice, ensuring no young person is left without care when they need it most

What is On-Call Foster Care?

1-4 NIGHTS:

On-Call Foster Care provides urgent, short-term homes for children and young people who need a safe place to stay, often at very short notice. This type of care is vital when an emergency arises, when a long-term placement is being arranged, or when no other suitable home-based care options are available. On-call carers are rostered and on standby 24/7 during their designated periods, ready to open their homes to children in need at a moment’s notice.

While placements may last only a few hours or days, the impact of On-Call Foster Care is profound. It provides immediate safety, stability, and reassurance during moments of upheaval, helping children feel cared for and supported while longer-term solutions are planned.

At Lighthouse Foundation in Melbourne, On-Call Foster Carers play a critical role in the broader foster care network. They provide flexibility and rapid response, ensuring that no child is left without a safe and nurturing home in times of crisis. With support, training, and guidance, carers are equipped to respond confidently to urgent situations and provide therapeutic care that helps young people feel valued, even in the most uncertain times.

Your Journey to Becoming an On-Call Foster Carer

Step 1.

Enquiry

Starting Your Fostering Journey

When you first reach out to Lighthouse Foundation about becoming an on-call foster carer, you’ll begin by completing an enquiry form on our website or through Fostering Connections. One of our team members will call you to chat about your interest in fostering — including what type of care you’re drawn to, what’s involved, and any questions you may have.

This conversation helps us understand your circumstances and determine initial eligibility. Afterwards, we’ll send you an email with helpful resources and next steps.

Step 2.

Application

The Formal Process

If you’re ready to take the next step, we’ll send you an application pack that includes a form, a Lighthouse brochure, and details about background checks (such as a WWCC and Police Check). You’ll also be asked to provide three referees who know you well. If you need help with the paperwork, our team will happily support you.

Step 3.

Initial Visit

Getting to Know You

After receiving your application, we’ll arrange an initial home visit. This is a relaxed, friendly meeting where we get to know you and your household — and you get to learn more about Lighthouse and our therapeutic care model.

Together, we’ll look at your home environment, discuss safety standards, and explore how to create a calm, safe space for children and young people who may need care at short notice.

Step 4.

Training

Preparing for Your Role as a Short Term Carer

All foster care applicants in Victoria take part in Shared Lives training, developed by the Association of Children’s Welfare Agencies (ACWA) and the Centre for Community Welfare Training (CCWT).

This interactive training helps you understand:

  • Why children and young people enter foster care
  • How trauma and stress can affect behaviour and development
  • How to respond with empathy and therapeutic care
  • The importance of cultural respect and connection
  • The impact of caring on you, your family, and your wellbeing

Even if you’re still deciding whether on-call fostering is right for you, training offers real insight into what it means to provide immediate, responsive care, and connect with like-minded people.

Step 5.

Assessment

Evaluating Your Suitability

Next comes the Step by Step (SxS) assessment — a thoughtful, conversation-based process that explores your experiences, values and motivation to foster.

You’ll have 4-5 sessions with a Lighthouse assessor, where we’ll talk about topics such as resilience, relationships, child-centred care, and supporting connection to family and culture. These conversations are always handled with empathy, privacy, and respect.

An Aboriginal Advisor will also review your assessment to ensure cultural safety and suitability for caring for Aboriginal children and young people.

Step 6.

Accreditation

Becoming an Approved Carer

Finally, your assessor will prepare a report to share with an accreditation panel, which includes Lighthouse staff, an experienced foster carer, and representatives from the Department of Families, Fairness and Housing. You’ll be invited to meet the panel, share your story, and ask any questions. Many carers find this to be an affirming and inspiring experience.

After the panel review, you’ll be informed of the outcome, and if approved, you’ll officially become an accredited on-call foster carer — ready to step in and provide safety, reassurance, and compassion whenever a child or young person needs urgent care.

FAQs about On-Call Foster Care

Here are some of the most common questions people ask when considering on-call foster care with Lighthouse Foundation. We hope this information helps you in your decision-making process.

Who can become an On-Call foster carer?

A wide range of people can become foster carers, regardless of their gender, sexual orientation, relationship status, cultural background, or whether they own or rent their home. You don’t need to have children of your own—what matters most is your ability to provide a safe, stable, and nurturing environment for a child or young person. Applicants must be over the age of 21 years, and emotionally resilient, patient, and willing to work as part of a team with professionals and birth families. All prospective carers must complete a thorough assessment process, including safety checks (Working with Children Check, Police Check), home safety and health assessments, and training. Foster carers can be single, married, in same-sex relationships, working, retired, or studying. What’s most important is having the time, capacity, and commitment to support a child’s wellbeing, attend training, and engage in ongoing support and supervision. People from all walks of life are encouraged to apply, especially those who reflect the diverse cultural backgrounds of children in care.

On-Call Foster Carers must:

  • Have a spare bedroom, or interested in staying overnight at the Lighthouse Hub Home for up to 8 days ( Yes, even if you don’t have a spare bedroom but are willing to care in an innovative and creative way – we want to hear from you).
  • Be available to accept the care of children and young people 24/7 during designated stand-by periods of a minimum of 4 days. 
  • Provide safe, nurturing, and culturally appropriate care for children and young people aged 1 to 17 years
  • Support the child’s attendance at school or kindergarten 
  • Remain alcohol-free at all times while on stand-by  

Do I need previous experience to become an On-Call carer?

Foster Carers are not required to have formal qualifications or prior experience in foster care or parenting. However, they must demonstrate specific personal attributes, skills, and life experiences that show they are capable of providing a safe, nurturing environment for a child.

How long do children stay in On-Call care?

Children and young people stay for a minimum of 4 nights. Sometimes this may be extended if it occurs over a weekend or public holiday to ensure care planning for their next transition.

Will I be contacted at any time of day or night?

Yes, when on-call, you may receive a call during the day, throughout the afternoon, or overnight. Children and young people can only access the on-call foster care model when all other options have been explored and are not available or suitable for them. These often occur in urgent and emergency circumstances.

Do On-Call carers receive financial support?

Yes, On-Call Foster Carers receive a complex level carer allowance, which is a tax-free reimbursement for the nights that they have a child or young person in their care. In addition, there is a daily on-call allowance for the days that are confirmed as ‘standby’.

What kind of training and support is provided?

All Foster Carers receive Shared Lives Training as part of their accreditation. This two-day training is designed to prepare prospective foster carers in Victoria. It focuses on trauma-informed care, child development, cultural awareness, and teamwork. The training supports carers to understand the experiences of children in care and equips them with practical strategies to provide safe, nurturing, and healing environments.

Lighthouse Foundation offers carers our Healing Connections Trauma Informed Communities training, which is an experiential training program, focused on healing through relationships. The training includes modules on understanding the impact of trauma on the brain and how to repair through attachment-based approaches.  Using a reflective lens, the training supports Carers to understand how to respond to a child or young person’s expressions of trauma and carer self-care

Lighthouse supports our carers with daily check-ins when they are on-call, as well as a reflective session after each child or young person stays in your home. Carers can access individual or group reflective practice sessions. 

On-call Foster Carers become part of our caring community, which involves carers who provide all forms of emergency, respite, short-term to long-term care. We host regular community events and opportunities for connection.

Is it possible to work full-time and still be an On-Call foster carer?

Yes, it is possible to work full-time and be an on-call foster carer. You are able to select the days that are suitable for your circumstances.  As children and young people often need support attending their school or day program, we hope that our carers can assist with this. However, where needed, Lighthouse offers practical assistance to ensure that the child’s needs are met.

What will I know about a child before they're placed with me?

Before a child comes and stays with you, Lighthouse will share as much information about the child as possible so that you can decide if it is right for you.

Before accepting a child to come a stay, you can ask as many questions as you like such as:

  • If they have medical needs, and how to take care of them
  • Their current routine: whether they attend child care, kindergarten, school or work
  • Their behavioral needs and support they may require

Sometimes a child may come into care at very short notice and there isn’t a lot of information available yet.  Lighthouse will do everything we can to find out as much information and provide this to you.

Foster care

Enquire about becoming an on-call foster carer today

Lighthouse is in urgent need of foster carers who are willing to help better the lives of vulnerable children in the northern and southern Melbourne regions.

We are looking for people from all walks of life, who are willing to open their hearts and their homes to children who urgently need care.

We recognise that the fostering journey is not always easy, but at Lighthouse we ensure that we are with you every step of the way. We care for you, so you can care for them.

Enquire here

“This floor, this warm carpet, this room that has a door I can close ... is all I need,” Asan told the carers. “This is the best I have ever known. You can put another person in that bed.”

Asan

“learning to live with structure and allowing someone else to care for me was hard”, but for the first time, in a long time, she was safe.

Bianca and baby Kaylan's story

Lighthouse has given Dylan a ‘safe place’ – somewhere to call home. He has developed strong bonds with members of our Care team and prefers to hang out with his Carers and other Lighthouse community members rather than being involved with negative influences.

Dylan's Story

Our Foster Carer’s Stories

James' Story

“They helped me with group and one-to-one sessions with a clinician. I really felt supported.”

James had previous experience in other states before coming to Lighthouse, his work meant that he needed to move to Victoria so when he made the move, he contacted us about becoming a Carer.

After his training and accreditation, he met Terry and 8-year-old boy and started a short term placement. Because of Terry’s experiences before coming into care, he often responded in ways to express his trauma. This could at times be challenging and difficult for James. Terry would often be bouncing around, unable to stay still. When he found things tough, he tried to break things, throw them and call James names.
To support James, Lighthouse Therapeutic Carers went into the home 3 nights per week. They role-modelled ways that James could respond to Terry using play, curiosity, acceptance and empathy. Sometimes our Therapeutic Carers looked after Terry so James could have a break.

Terry would also stay with us in our Hub Home every second weekend and engaged in the Lighthouse community through activities and events where he was able to meet and spend some time with other young people in care. Terry started to feel he had a place he belonged.
James said that ‘I found some days really tough but was able to contact one of the team at Lighthouse to talk through how I was feeling, and they helped me by taking part in group reflective spaces and one to one sessions with a clinician. I really felt supported.’

James was committed to showing Terry that despite the hard times, he was there for him and was not going to leave. This commitment and patience showed Terry that he could trust James and he started to feel safety in their relationship, and slowly started to realise he did not need to push and test whether James would always be there for him.

Clare's Story

“The training I received was helpful in understanding how to respond to children in a trauma-informed way, learning patience is key.”

Clare has been caring for children in foster care for the past 10 years. As a single woman, she sought out Lighthouse after researching local agencies and enquired with us highlighting an interest in our Model of Care and support available for Foster Carers. Clare was new to the foster care system in Victoria, so she was asked to complete a new assessment.

Clare said that she was really impressed with Lighthouse’s professionalism, throughout the whole process since putting in her application. ‘I really felt Lighthouse was clear and approachable’ Our care team provided timeframes and answered all her questions and Clare told our team ‘I was very impressed with Lighthouse’s therapeutic approaches to caring; I felt a sense of a real team approach in the program. The training I received clarified how to respond to children in a trauma informed way, learning patience is key, which really helped reflect on previous experiences and how I can continue to grow and learn.’

Leonie's Story

“For me, fostering was never a question of if, but a question of when.”

It all began when I was given a foster care pamphlet 20 years ago and since then I’ve never looked back. I was a young mum of two, who were under the age of two, and I felt an overwhelming sense of gratitude – we had everything we could ever need. I wanted to give back on a personal level and provide a sense of giving that would be a guiding value to our family.

My biological children knew no different – they had foster siblings that would stay for varying lengths of time and they knew that how we helped each would need to be different. They learned compassion and patience and that love is simply love. Our family adopted a very special boy, Alex, at the age of two and he holds equal amounts of space in our hearts, as we hold for each other.

Reflecting back on some of the foster placements we took on at places other than Lighthouse, we weren’t provided with much detail prior and there was an absence of trauma-informed training and ongoing psychological support. That is what sets Lighthouse apart.

Had we been better prepared to deal with each child’s individual needs and experiences and had foster family matches been considered with the same rigor as Lighthouse, I think we could have been more effective in helping to heal and grow these children like we did with Alex. Had our program offered the lifelong extended family network that Lighthouse does, we’d know that each foster child we cared for would always have someone walking alongside them, during both the highs and lows of their life.

I do believe that foster children in Lighthouse’s programs are far more likely to rebuild and maintain relationships with their birth families, which is the ultimate goal of fostering.

Lighthouse recognises those who so deeply want to care for these vulnerable children and young people in the way they deserve, and they build training and support around them so they can fulfil that goal.
 
No other fostering program leans in like Lighthouse does. I truly believe what they provide makes the most impactful difference for everyone involved – all members of foster families, birth families, the community and society more broadly.